Refund and Cancellation Policy
Effective Date: August 18, 2025
This Refund and Cancellation Policy (“Policy”) applies to all purchases and engagements with VERUSAVA INFOSEC PRIVATE LIMITED (“VERUSAVA”, “we”, “us”, or “our”). By using our services, the client (“you”) acknowledges and agrees to be bound by the terms of this Policy.
1. Scope
This Policy governs all professional services, consultancy, assessments, audits, training, and advisory engagements offered by VERUSAVA. It explains the circumstances under which clients may be eligible for refunds or cancellations, including process, timeframes, exceptions, and dispute handling.
2. Cooling-Off Period (Full Refund)
Clients are eligible for a full refund if a written cancellation request is submitted within 48 hours of payment and provided that no substantive work has commenced. The full refund excludes any transaction processing fees incurred at the time of payment.
3. Cancellation After Work Commencement
If cancellation occurs after substantive work has commenced (consultation calls, analysis, meetings, deliverable drafting):
Partial refunds may be granted on a pro-rata basis, calculated as follows:
Refund Amount = Amount Paid – (A + B)
Where:A: All non-refundable costs already incurred (government fees, third-party expenses, digital certificates, etc.).
B: Service fee for work completed, based on hours spent and applicable rate.
A detailed record of work performed and costs incurred will be provided with all partial refund calculations.
4. Non-Refundable Charges
Non-refundable components include (but are not limited to):
Government charges (e.g., registration, e-stamping) already paid on client’s behalf.
Third-party expenses already committed (e.g., technology licenses, digital certificates).
Direct expenses incurred before cancellation (travel, accommodation, etc.).
Payment gateway transaction charges.
5. No Refund Policy for Completed Services
Once a service or deliverable is fully rendered and accepted by the client (including final meetings, delivery of reports, or completion of training/programs), no refund will be issued except as required by law or in cases of proven service non-delivery.
6. Cancellation Procedure
Cancellation requests must be submitted in writing (email or official correspondence) to VERUSAVA at info@verusava.com.
VERUSAVA will acknowledge your request within 2 business days and confirm eligibility, the refund amount if any, and next steps.
Refunds, where applicable, will be issued within 30 business days to the original payment method unless otherwise mutually agreed.
7. Exceptions
No refunds will be provided if:
Cancellation is requested after project completion/acceptance.
Non-refundable charges are already committed.
Service scope was agreed as non-refundable (e.g., urgent short-term engagements).
8. Dispute Resolution
Should a client wish to dispute a refund or cancellation decision, please contact VERUSAVA’s designated support or escalation contact at info@verusava.com. Disputes will be resolved fairly, with reference to documented communications, deliverables, and the terms of engagement.
9. Changes to Policy
VERUSAVA may update or revise this Policy periodically. Use of our services after changes is deemed acceptance of the revised Policy.
10. Contact Information
To request a refund or cancellation, or for clarifications:
VERUSAVA INFOSEC PRIVATE LIMITED
By using VERUSAVA’s services, you acknowledge and accept this Refund and Cancellation Policy.
This policy is intended to be fair to both clients and VERUSAVA, ensuring trust and transparency in all engagements. For specific queries, please contact us directly.